Some of Our Services

If a great team environment, variety in your role, and learning opportunities are on your wish list - you’ll definitely want to look into this role

• Market leader with a global focus and solid vision for the future
• A flexible work environment with a culture to be proud of
• Purpose-driven work enabling you to unleash your potential

Service Delivery Manager, Modica May 2025

Location - Auckland, New Zealand

About us

At Modica Group we take pride in leading the industry with our Intelligent Messaging Solutions. Our world class, cloud based, enterprise messaging platform enables our clients to engage, market and transact globally. Modica’s intelligent messaging platform is used by some of the world’s biggest enterprises and brands to deliver high volume, mission critical messaging services. 

About the role

We have an opportunity for a Service Delivery Manager to join our team. This role

would ideally suit someone that has managed large Enterprise and/or Government accounts

previously and who has outstanding client relationship and customer service skills. You will

be process driven, willing to shoulder your share of the admin tasks, have a strong eye for detail, and excellent communication skills.

You will assist the mobile operators and client teams in solution design, product

demonstrations, pricing, implementation and training.

To many of our customers, you will be the face of Modica, managing the day to day client

relationship and ensuring seamless delivery of services. We are looking for a team player

who is excited about working in a vibrant, fast paced and rapidly growing business and

doesn’t mind getting stuck in.

Day-to-day you would be

• The primary contact to our clients for additional services they may require
• Continue to build customer relationships to encourage growth in the messaging space
• The global compliance specialists for all aspects of messaging
• Helping evolve internal processes so that the customer ecosystem developed by Modica is prepared for growth;
• Invoicing customers for the services and products they use;
• Delivering solutions to customer problems;
• Leading projects or pieces of work that may impact customers;
• Providing specialist support for enterprise customers
• Keep up to date with all new product releases and changes;
• Owning all parts of the SDM lifecycle including service activation and provisioning, product feedback, and project facilitation including documentation and compliance;

Skills and experience we are looking for

• Proven experience in account management, service delivery or experience in mobile operations
• Experience in a telco environment or knowledge of mobile services would be an advantage.
• Confidence leading and managing large projects and transitions, within set budgets and timelines
• A proactive problem solver with a passion for getting things done
• Strong Account and Relationship management skills who’s a natural people person
• Ability to understand complex and technical topics and translate these to non-technical customers
• Ability to multi-task and work to tight deadlines
• Ability to work autonomously
• A team player who has a great sense of self awareness

About the benefits

In joining Modica, you’ll become part of a highly engaged and focused team, driven by success and by delighting our customers. We work hard, celebrate success, have fun, but overall, we are all motivated by the common goal of being the best in the markets we play in.

We offer a supportive environment as it is important to us that you are happy and healthy. Alongside a competitive salary, we offer benefits that rival those of large corporations. To support you we offer some fantastic perks including health and life insurance, a flexible working culture, birthday and volunteering leave, regular team lunches, and home internet contribution.

If you’d like to join us...

Only applications supported by a cover letter will be considered so ‘apply now’ with yours -

letting us know why you will be a great addition to our team and the best person for this job.

Applications close as soon as the right candidate applies but no later than 5:00pm on 23 May 2025.

Please note that background checks may be required, due to the types of customers Modica supports.

• A passionate team who really care about the work they do and how they do it
• Earn an excellent salary package whilst living in beautiful Nelson
• Be part of a team that values innovation, collaboration, and work-life balance.

RWCA Nelson, a highly regarded Chartered Accountancy and Business Advisory firm based in the heart of Nelson are looking to add to their amazing team. RWCA are passionate about adding value to their clients and taking out the pain that comes with not knowing how to navigate through complex accounting and business requirements. They take great pride in building strong relationships through the provision of outstanding customer service and truly partnering with their clients. They are looking to bring on a like-minded accountant to join the team.

RWCA have a transparent approach with their team and while encouraging you to be self-managing and take ownership for your work, they are also happy to assist in helping to develop solutions that best service their clients.

About the role:

This is an opportunity for an experienced accountant to use their numerical superpowers to help clients achieve or exceed their financial objectives. As a Senior Accountant, you will enjoy working with a wide range of clients in various industries, be passionate about using your experience in a practical accounting sense and be CA qualified or on your journey to become a Chartered Accountant. Whether you prefer to be more client facing or behind the scenes, with the great leaders in this organisation you will develop your career in this role and navigate through challenges that make work more interesting with a team that have a great sense of humour and are deeply passionate about what they do and how they do it. If you’re not keen on 5 days in the office or full-time work, that’s cool with us – we’re open to looking at flexible work options to ensure you achieve both your personal and professional goals for 2025. 

The team at RWCA proudly use leading edge technology and have the ability to provide solutions that are considered, creative and practical yet customised to their clients’ needs. They are looking for somebody who is equally driven to provide high quality work while having some fun at the same time. Depending on your level of expertise, this role may include:

• Actively engaging with our clients by telephone and in person
• Preparing financial statements and tax returns
• Preparation and filing of GST returns and other miscellaneous returns with IRD
• Monthly management reporting and cashflow forecasting
• Providing technical assistance and support to clients and colleagues
• Peer review team members work

As somebody who will implement a pragmatic approach through your existing accounting skills, it is also important that you are confident in building relationships and having open conversations with all those you engage with. Additionally, you will enjoy working through things yourself but are equally happy to ask questions if you’re unsure of something. With your proactive nature, problem solving abilities and flair for working with numbers, you will aid in finding solutions to challenges and driving commercial success for those clients who may not be as financially minded. 

To be successful in this role, you will have:

• Previous experience working in a Chartered Accountancy or Business Advisory firm
• An adeptness at preparing financial statements and tax returns in accordance with NZ Tax Law
• In-depth knowledge of best practice initiatives while keeping up to date on accounting legislation and developments
• Strong technical expertise
• Outstanding communication, presentation, and ownership skills
• Strong organisational, time management and problem-solving capabilities
• An analytical mindset with outstanding attention to detail and be motivated to achieve desired results
• The ability to work both autonomously and as a team member
• An understanding of working through IFRS would be beneficial, but for the right person we are happy to help develop this knowledge

Why work with RWCA?

RWCA are extremely proud to have a great team of grounded and passionate people who thrive on helping their clients achieve or exceed their goals, and a people centric, flexible approach. With a wide range of skills and some brilliant experience in the team, they are always keen to help each other out and have as much fun as possible doing it. Priding themselves on their values, culture, flexibility and operating a high trust environment, at RWCA you get to do the work you enjoy with a team that enjoys a laugh.