Some of Our Services

As Operations Manager at Alliance Plumbing, you’ll play a key role in keeping things running smoothly across the business. Due to the variety in this role and the projects they work on, , this is a hands-on, fast-paced role. It will be the perfect role for someone who loves variety and thrives on staying organised and keeping things moving forward. 

You’ll be at the heart of operations, supporting logistics, project coordination, administration, and compliance across all areas of the business. Working closely with the General Manager and administration team, you’ll help ensure all operational aspects of the business are aligned and running to optimal efficiency, projects are well-managed from start to finish, freeing up their plumbing experts to focus on the complex stuff.

From scheduling and documentation to health & safety, inventory management, and third-party liaison – you’ll be their coordination superpower for keeping things on track and moving forward. If you’re proactive, detail-oriented, love bringing structure to busy environments and optimisation is your thing, this could be the role your operational expertise have been waiting for.

Key Accountabilities include: 

· Coordinate daily workflows, scheduling, and resource allocation to ensure smooth project delivery.

· Provide proactive administrative support across all business areas.

· Manage project documentation, proposals, and business collateral for internal and external use.

· Oversee order processing, logistics, and supplier quotations and coordination to maintain momentum and value.

· Track project progress and conduct debriefs and reporting to support continuous improvement.

· Lead compliance and licensing processes, including third-party and health & safety documentation.

· Maintain documentation and data integrity, ensuring accurate records and champion a strong Health & Safety culture.

· Manage and streamline data entry, integration, and reporting across systems.

· Support accurate pricing, costings, and assist with quoting processes.

· Identify and implement improvements to systems, technology, and internal processes that enhance efficiencies.

· Build strong, trusted relationships with clients, suppliers, and contractors.

· Represent the business on-site and respond to customer queries with professionalism and care.

About you: 

As somebody who finds it easy to adapt to a new environment and build strong relationships with your colleagues, you will be equally excited by the opportunity to work through issues to resolution and develop good rapport with our customers. You will thrive on problem solving, be comfortable working with numbers and data, have outstanding communication skills, and a deep enthusiasm to continue to learn how the wider business operates. In addition, you will have: 

• Strong inter-personal skills and      a great sense of humour with the ability to connect with a broad range of personalities.      
• Proficiency in online      technologies including, MS Office Suite - Word, Excel, Outlook &      PowerPoint. 
• Analytical and problem-solving      skills with effective decision-making capabilities.
• Outstanding written and verbal      communication with a high level of accuracy and good eye for detail.
• Strong planning, organising and      co-ordination skills.
• Adaptability, flexibility and      creativity.
• The ability to prioritise      multiple activities and efficiently manage workload.
• Self-motivation, intuition and      the ability to work autonomously.
• A natural aptitude for picking up      new systems and processes.

To be successful in this role you will have strong technical capabilities, be quick on the uptake, naturally curious, have a great sense of humour and be able to use your natural flair to investigate a query and provide satisfactory outcomes with pace, all while being positive and contributing to the awesome culture. While having previous experience from a trade environment would be advantageous, it is not a pre-requisite – the most important thing for us is a positive attitude, strong operational skills and an aptitude for learning. 

Alliance Plumbing are proud of their team and the great culture they. They know their team is the key to their success and they will ensure you have the tools and support to be successful in this role. Applications for this role close at 5:00pm, Tuesday 15thof July but we will be reviewing applications as they come through.  

 About Us

At Modica Group we take pride in leading the industry with our Intelligent Messaging Solutions. Our world class, cloud based, enterprise messaging platform enables our clients to engage, market and transact globally. Modica’s intelligent messaging platform is used by some of the world’s biggest enterprises and brands to deliver high volume, mission critical messaging services.

About The Role

We have an opportunity for a Service Delivery Specialist to join our team. This role would ideally suit someone that has had exposure to supporting large Enterprise and/or Government accounts previously and who has outstanding client relationship and customer service skills.

You will be process driven, willing to shoulder your share of the admin tasks, have a strong eye for detail, and excellent communication skills. You will assist the mobile operators and client teams in solution design, product demonstrations, pricing, implementation and training.

To many of our customers, you will be the face of Modica, managing the day-to-day client relationship and ensuring seamless delivery of services. We are looking for a team player who is excited about developing their skills in a vibrant, fast paced and rapidly growing business and doesn’t mind getting stuck in.

Day-to-day You Would Be

• The primary contact to our clients for support and additional services they may require
• Delivering solutions to customer problems
• Continue to build customer relationships to encourage growth in the messaging space
• The global compliance specialists for all aspects of messaging
• Helping evolve internal processes so that the customer ecosystem developed by Modica is prepared for growth
• Invoicing customers for the services and products they use
• Leading projects or pieces of work that may impact customers
• Providing specialist support for enterprise customers
• Keep up to date with all new product releases and changes
• Leading all parts of the SDM lifecycle including service activation and provisioning, product feedback, and project facilitation including documentation and compliance

You might not come from a telco background — and that’s okay. We know that what we do, and how we do it, might be unfamiliar at first. What matters more to us is your mindset. If you’re a natural problem solver, a clear communicator, and someone who thrives in fast-moving environments, we’re confident you’ll pick things up quickly. At Modica, we believe in backing our people, so you can expect plenty of support, development, and on-the job learning as you get up to speed. We value hard work, adaptability, and the drive to deliver exceptional outcomes for our customers - we’ll make sure you’re equipped to do just that.

Skills And Experience We Are Looking For

• Proven experience working with customers
• A strong communicator and active listener
• A doer who is able to lead and manage pieces of work from start to finish with accuracy
• Ability to understand complex and technical topics and translate these to non-technical customers
• Ability to multi-task and work to tight deadlines
• Ability to prioritise work in a fast paced delivery environment
• Ability to work autonomously and flexibly to deliver results
• A team player who has a great sense of self awareness and empathy
• A proactive problem solver with a passion for getting things done
• Confidence working in a smaller team environment to deliver for the customer
• A natural people’s person that loves a good challenge
• Ability to take on feedback and be determination for success
• Experience in a telco environment or knowledge of mobile services would be an advantage but not essential

About the benefits:

In joining Modica, you’ll become part of a highly engaged and focused team, driven by success and by delighting our customers. We work hard, celebrate success, have fun, but overall, we are all motivated by the common goal of being the best in the markets we play in.

We offer a supportive environment as it is important to us that you are happy and healthy. Alongside a competitive salary, we offer benefits that rival those of large corporations. To support you we offer some fantastic perks including health and life insurance, a flexible working culture, birthday and volunteering leave, regular team lunches, and home internet contribution.

If you’d like to join us...

Only applications supported by a cover letter will be considered so ‘apply now’ with yours -letting us know why you will be a great addition to our team and the best person for this job. Applications close as soon as the right candidate applies but no later than 5:00pm on 14th July 2025.

Please note that background checks may be required, due to the types of customers Modica supports.

Join RWCA Nelson as our Operations Manager!
As a forward-thinking accounting and advisory firm with a strong community and people focus, we combine sharp technical expertise with a genuine commitment to innovation, culture, and operational excellence.
We’re on the lookout for an experienced and forward-thinking Operations Manager to join our leadership team and play a pivotal role in overseeing our internal accounting operations, enhancing systems, and fostering a high performing, engaged team culture. Working alongside the Leadership team, your key priority is ensuring that the firm’s internal engine is running smoothly and strategically.
About the Role: For RWCA, the Operations Manager position is a key leadership role, responsible for shaping day-to-day operations and supporting the long-term direction of the firm. With a strong focus on people, systems, and culture, you’ll help create an environment that drives performance, team engagement, and exceptional client service. As part of the leadership team, you’ll champion continuous improvement and ensure our operations align with RWCA’s strategic goals and values.
What You’ll Do

• Oversee daily operational processes, ensuring efficiency, compliance, and alignment with business goals.
• Assist the leadership team with managing practice risk and compliance requirements.
• Champion a positive and values-based culture aligned to the firm’s vision.
• Support team engagement and internal communication across the practice.
• Work closely with Directors and the wider Senior Leadership Team to support performance, mentoring, training, and development initiatives.
• Champion a positive and values-based culture aligned to the firm’s vision.
• Oversee the general operational efficiency of the Accounting, Bookkeeping, Tax Administration and Workflow Management Team.
• Oversee client communication processes and ensure consistent documentation and client service standards.
• Maintain systems that support high quality and timely delivery of work resulting client satisfaction.
  

Who You Are:
Role
As a confident and forward-thinking leader who thrives on creating clarity, lifting performance, and empowering others to do their best work, you will have a sharp eye for streamlining processes and a natural ability to bring people together. You pride yourself on playing a key role in shaping a high-performing, client-focused environment where individuals and teams can truly excel. In addition to having a solid understanding of organisational people and culture fundamentals, and wider business acumen such as business improvement methodologies and an awareness of the impact of internal operations on profitability and client satisfaction, we are looking for:

• Proven experience in a similar operational, office, or practice management role (ideally in professional services or an accounting firm). Alternatively, you could have worked as an accountant in a public practice environment and are ready for your next step.
• Strong people leadership skills with experience managing internal teams and functions.
• Excellent knowledge of business systems and workflow platforms.
• Strong communication and interpersonal skills with an adaptable approach.
• An understanding of compliance and regulatory requirements in a professional services environment would be advantageous.
• Tech-savvy, solutions-focused, and able to lead continuous improvement initiatives.
• A mature outlook that thrives on accountability and team empowerment.
  

Ready to make a move? Then why not join a firm that values culture, innovation, and growth - both for their clients and their people and make a real impact in a supportive, dynamic environment. If you’re ready to make a move and join a team that does meaningful work, empowers its people, and embraces initiative, we’d love to hear from you. Apply today and send your CV with an accompanied cover letter outlining why this could be the right move for you and we will be in touch. Applications for this role close at 5:00pm on 30th of June 2025, so use that proactive approach and apply today. 

• A passionate team who really care about the work they do and how they do it
• Earn an excellent salary package whilst living in beautiful Nelson
• Be part of a team that values innovation, collaboration, and work-life balance.

RWCA Nelson, a highly regarded Chartered Accountancy and Business Advisory firm based in the heart of Nelson are looking to add to their amazing team. RWCA are passionate about adding value to their clients and taking out the pain that comes with not knowing how to navigate through complex accounting and business requirements. They take great pride in building strong relationships through the provision of outstanding customer service and truly partnering with their clients. They are looking to bring on a like-minded accountant to join the team.

RWCA have a transparent approach with their team and while encouraging you to be self-managing and take ownership for your work, they are also happy to assist in helping to develop solutions that best service their clients.

About the role:

This is an opportunity for an experienced accountant to use their numerical superpowers to help clients achieve or exceed their financial objectives. As a Senior Accountant, you will enjoy working with a wide range of clients in various industries, be passionate about using your experience in a practical accounting sense and be CA qualified or on your journey to become a Chartered Accountant. Whether you prefer to be more client facing or behind the scenes, with the great leaders in this organisation you will develop your career in this role and navigate through challenges that make work more interesting with a team that have a great sense of humour and are deeply passionate about what they do and how they do it. If you’re not keen on 5 days in the office or full-time work, that’s cool with us – we’re open to looking at flexible work options to ensure you achieve both your personal and professional goals for 2025. 

The team at RWCA proudly use leading edge technology and have the ability to provide solutions that are considered, creative and practical yet customised to their clients’ needs. They are looking for somebody who is equally driven to provide high quality work while having some fun at the same time. Depending on your level of expertise, this role may include:

• Actively engaging with our clients by telephone and in person
• Preparing financial statements and tax returns
• Preparation and filing of GST returns and other miscellaneous returns with IRD
• Monthly management reporting and cashflow forecasting
• Providing technical assistance and support to clients and colleagues
• Peer review team members work

As somebody who will implement a pragmatic approach through your existing accounting skills, it is also important that you are confident in building relationships and having open conversations with all those you engage with. Additionally, you will enjoy working through things yourself but are equally happy to ask questions if you’re unsure of something. With your proactive nature, problem solving abilities and flair for working with numbers, you will aid in finding solutions to challenges and driving commercial success for those clients who may not be as financially minded. 

To be successful in this role, you will have:

• Previous experience working in a Chartered Accountancy or Business Advisory firm
• An adeptness at preparing financial statements and tax returns in accordance with NZ Tax Law
• In-depth knowledge of best practice initiatives while keeping up to date on accounting legislation and developments
• Strong technical expertise
• Outstanding communication, presentation, and ownership skills
• Strong organisational, time management and problem-solving capabilities
• An analytical mindset with outstanding attention to detail and be motivated to achieve desired results
• The ability to work both autonomously and as a team member
• An understanding of working through IFRS would be beneficial, but for the right person we are happy to help develop this knowledge

Why work with RWCA?

RWCA are extremely proud to have a great team of grounded and passionate people who thrive on helping their clients achieve or exceed their goals, and a people centric, flexible approach. With a wide range of skills and some brilliant experience in the team, they are always keen to help each other out and have as much fun as possible doing it. Priding themselves on their values, culture, flexibility and operating a high trust environment, at RWCA you get to do the work you enjoy with a team that enjoys a laugh.